Social Media Customer Service Management

Monitoring your social media accounts is a must for any online business. Customer queries, complaints or even praise is there for all to see and an unanswered reply speaks volumes about what you think of your customers. Having a social media account is not just about saying your business is on Twitter, Facebook etc., it's about engaging and informing all those who are customers, and those who are potential ones.

Depending on the plan, our Social Media Management services can come with managed Customer Service responses. We will respond to customer interactions in accordance with agreed policies. This greatly reduces the costs of you employing a social media specialist and allows you to go about your business knowing that your business will never miss a customer in need via your social media channels.

On your behalf we can -

  • Reply swiftly to complaints online (in accordance with agreed policies)
  • Respond helpfully to product queries
  • Signpost customers to sources of help or info elsewhere (eg Phoneline, brand’s website, 3rd party partner site, etc)
  • Continue the company tone and image

Contact us for full further details and a personal quote.

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